Privacy Policy

Introduction

At Group High, privacy is not just a feature—it's the foundation of everything we do. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our privacy-first analysis workspace for group calls.

We are committed to maintaining the highest standards of data protection and giving you complete control over your information. This policy applies to all users of Group High's services, including our meeting analytics platform, dashboard, and related tools.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

We collect several types of information to provide and improve our services:

Meeting Data

Audio recordings of meetings that you voluntarily upload to our platform
Transcripts generated from your meeting recordings
Meeting metadata including duration, participant count, and timestamps
Speaker identification data and participation metrics
Sentiment analysis results and communication patterns
Action items, decisions, and key highlights extracted from meetings
Custom tags, notes, and annotations you add to meeting analyses

Account Information

Name, email address, and contact information you provide during registration
Company or organization details for business accounts
Billing information and payment details for subscription services
Account preferences and notification settings
User role and permission settings within your organization
Profile information and customization preferences

Usage Information

Log data including IP addresses, browser types, and access times
Feature usage patterns and platform interaction data
Performance metrics and error reports for service improvement
Dashboard views, report generations, and export activities
Search queries and filter preferences within the platform
Integration usage with third-party tools and services
Support ticket information and communication history

Device Information

Device identifiers, operating system, and browser information
Screen resolution and display preferences for optimal user experience
Network information and connection quality metrics
Time zone and language preferences

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

Process and analyze meeting recordings to generate insights and summaries
Provide speaker balance analysis and participation metrics
Generate sentiment trends and communication pattern reports
Track decision timelines and identify process improvement opportunities
Create customizable dashboards and KPI tracking tools
Enable data export and sharing capabilities
Facilitate team collaboration and insight sharing

Platform Improvement

Enhance our AI and machine learning algorithms for better accuracy
Develop new features and analytical capabilities
Optimize platform performance and user experience
Conduct research and development for advanced meeting intelligence
Test and validate new analytical models and insights

Communication and Support

Provide customer support and technical assistance
Send important service updates and security notifications
Deliver educational content and best practice recommendations
Process billing and subscription management
Respond to inquiries and feedback

Data Protection and Security

We implement comprehensive security measures to protect your information:

Encryption and Storage

End-to-end encryption for all data transmission and storage
Advanced encryption standards (AES-256) for data at rest
Secure cloud infrastructure with redundant backup systems
Regular security audits and penetration testing
Isolated processing environments for sensitive meeting data
Automated data integrity checks and validation processes

Access Controls

Multi-factor authentication for all user accounts
Role-based access controls and permission management
Comprehensive audit logs for all data access and modifications
Regular access reviews and permission updates
Secure API endpoints with authentication and rate limiting
Employee background checks and security training programs

Data Minimization

Collection of only necessary data for service provision
Automatic deletion of temporary processing files
Regular data retention policy reviews and updates
User-controlled data retention settings

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

Trusted third-party service providers who assist in platform operations
Cloud infrastructure providers with strict data protection agreements
Payment processors for billing and subscription management
Security service providers for threat detection and prevention

Legal Requirements

Compliance with applicable laws, regulations, and legal processes
Protection of our rights, property, and safety
Prevention of fraud, abuse, or illegal activities
Response to valid legal requests from law enforcement

Business Transfers

In the event of a merger, acquisition, or sale of assets
With prior notice and user consent for any material changes

Your Rights and Choices

You have complete control over your data and the following rights:

Data Access and Portability

Request access to all personal data we hold about you
Export your meeting data and analyses in standard formats
Download comprehensive reports of your data usage
Receive copies of your data in machine-readable formats

Data Correction and Updates

Update your account information and preferences at any time
Correct inaccuracies in your personal data
Modify meeting metadata and annotations

Data Deletion

Delete individual meetings or entire datasets
Request complete account deletion and data removal
Automatic data deletion based on retention preferences
Secure data destruction with verification certificates

Processing Restrictions

Opt out of specific types of data processing
Restrict use of your data for research and development
Control sharing permissions within your organization

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

Meeting recordings and analyses: Retained according to your account settings (default: 2 years)
Account information: Retained while your account is active
Usage logs: Retained for 12 months for security and performance monitoring
Billing records: Retained for 7 years as required by law
Support communications: Retained for 3 years for quality assurance
Deleted data: Permanently removed within 30 days of deletion request
Backup systems: Data removed from backups within 90 days

International Data Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through:

Standard contractual clauses approved by regulatory authorities
Adequacy decisions for countries with equivalent protection levels
Binding corporate rules for intra-group transfers
User consent for specific transfer scenarios
Regular reviews of transfer mechanisms and safeguards

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website with a new effective date
Sending email notifications to registered users
Displaying prominent notices within our platform
Providing at least 30 days' notice for material changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.