Cookie Policy

Introduction

This Cookie Policy explains how Group High ("we," "us," or "our") uses cookies and similar technologies when you visit our website and use our privacy-first analysis workspace for group calls. This policy should be read alongside our Privacy Policy and Terms of Service.

At Group High, we are committed to transparency about our data practices. We use cookies sparingly and only when necessary to provide our services effectively while maintaining our privacy-first approach.

By continuing to use our website and services, you consent to our use of cookies as described in this policy. You can control and manage cookies through your browser settings and our preference center.

What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies contain information that is transferred to your device's hard drive. They help us recognize your device and store some information about your preferences or past actions on our website.

Types of Cookies We Use

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Cookies that remain on your device for a specified period or until manually deleted
• First-Party Cookies: Cookies set directly by our website
• Third-Party Cookies: Cookies set by external services we use (very limited)
• Secure Cookies: Cookies transmitted only over encrypted HTTPS connections
• HttpOnly Cookies: Cookies that cannot be accessed by client-side scripts for enhanced security

How We Use Cookies

We use cookies for several important purposes, all designed to enhance your experience while respecting your privacy:

Essential Cookies

These cookies are necessary for our website and platform to function properly. They cannot be disabled without affecting the functionality of our services.

• Authentication cookies to keep you logged in securely
• Session management cookies to maintain your active session
• Security cookies to protect against cross-site request forgery and other attacks
• Load balancing cookies to distribute traffic across our servers
• Form submission cookies to prevent duplicate submissions
• Cookie consent cookies to remember your preferences
• Language and region preference cookies

Functional Cookies

These cookies enable enhanced functionality and personalization but are not essential for basic operation.

• User interface preference cookies (theme, layout, dashboard settings)
• Recently accessed content cookies for quick navigation
• Search history cookies to improve search suggestions
• Feature toggle cookies for beta features and A/B testing
• Accessibility preference cookies for users with special needs
• Notification preference cookies to manage alert settings

Performance Cookies

These cookies help us understand how visitors interact with our website and platform to improve performance.

• Page load time measurement cookies
• Error tracking cookies to identify and fix issues
• Feature usage cookies to understand which features are most valuable
• Performance monitoring cookies for system optimization
• Bandwidth usage cookies to optimize content delivery

Analytics Cookies

We use minimal analytics cookies to understand user behavior and improve our services. All analytics data is anonymized and aggregated.

• Page view tracking cookies (anonymized)
• User journey cookies to understand navigation patterns
• Conversion tracking cookies for signup and subscription flows
• A/B testing cookies to optimize user experience
• Retention analysis cookies to understand user engagement
• Feature adoption cookies to guide product development

Third-Party Cookies

We minimize the use of third-party cookies and only use them when necessary for essential services:

Payment Processing

• Stripe cookies for secure payment processing and fraud prevention
• PayPal cookies for alternative payment methods
• Bank verification cookies for ACH and wire transfer processing

Content Delivery

• CDN cookies to optimize content delivery and reduce load times
• Font loading cookies for consistent typography across devices
• Image optimization cookies to deliver appropriate image sizes

Security Services

• DDoS protection cookies to identify and mitigate attacks
• Bot detection cookies to prevent automated abuse
• Fraud prevention cookies to protect user accounts

Customer Support

• Help desk cookies to maintain support conversation context
• Live chat cookies to enable real-time customer assistance

Managing Your Cookie Preferences

You have several options for managing cookies on our website:

Browser Settings

• Most browsers allow you to view, manage, and delete cookies
• You can set your browser to refuse all cookies or to indicate when a cookie is being sent
• You can delete cookies that have already been set on your device
• Browser settings vary, so please consult your browser's help documentation
• Note that disabling cookies may affect the functionality of our website

Our Cookie Preference Center

• Access our cookie preference center from any page on our website
• Choose which categories of cookies you want to allow
• Update your preferences at any time
• View detailed information about each cookie we use
• Export your cookie preferences for your records

Opt-Out Options

• Opt out of analytics cookies while maintaining essential functionality
• Disable personalization cookies if you prefer a standard experience
• Turn off performance monitoring cookies
• Manage third-party cookie preferences through their respective platforms

Cookie Retention and Expiration

Different cookies have different retention periods based on their purpose:

Session Cookies

• Deleted automatically when you close your browser
• Used for temporary session management and security
• No persistent storage on your device

Short-Term Cookies (1-30 days)

• Authentication cookies: 24 hours (extendable with activity)
• Form data cookies: 1 hour
• Error tracking cookies: 7 days
• Performance monitoring cookies: 30 days

Medium-Term Cookies (1-12 months)

• User preference cookies: 6 months
• Analytics cookies: 12 months
• A/B testing cookies: 3 months
• Feature usage cookies: 6 months

Long-Term Cookies (1-2 years)

• Cookie consent cookies: 2 years
• Language preference cookies: 1 year
• Accessibility preference cookies: 2 years

Cookie Security and Data Protection

We implement robust security measures to protect cookie data:

Security Measures

• All cookies are transmitted over secure HTTPS connections
• Sensitive cookies are marked as HttpOnly to prevent script access
• Authentication cookies use secure flags and SameSite attributes
• Cookie data is encrypted when it contains sensitive information
• Regular security audits of our cookie implementation
• Automatic cookie cleanup for expired or invalid cookies

Privacy Protection

• No personally identifiable information is stored in cookies unless necessary
• Analytics cookies use anonymized identifiers only
• Cookie data is not shared with unauthorized third parties
• Regular review and minimization of cookie usage
• Compliance with GDPR, CCPA, and other privacy regulations

Legal Basis and Compliance

Our use of cookies is based on the following legal grounds:

Essential Cookies

• Legitimate interest in providing secure and functional services
• Contractual necessity to deliver the services you've requested
• Legal obligation to maintain security and prevent fraud

Non-Essential Cookies

• Your explicit consent obtained through our cookie banner
• Legitimate interest in improving our services (where applicable)
• Contractual necessity for premium features you've subscribed to

Compliance Standards

• GDPR compliance for users in the European Union
• CCPA compliance for users in California
• ePrivacy Directive compliance for electronic communications
• Regular compliance audits and updates

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Post the updated policy on our website with a new effective date
• Notify users through email or platform notifications for material changes
• Provide a summary of key changes in plain language
• Allow you to review and update your cookie preferences
• Maintain previous versions of the policy for reference
• Provide at least 30 days' notice before implementing significant changes

We encourage you to review this Cookie Policy periodically to stay informed about our cookie practices.